Reconciling a payment/refund

Question

Hi team,

Last year I paid an invoice twice and the supplier kindly refunded me.

I am not sure how to reconcile neither the overpayment, nor the refund as there isn't an invoice or a bill to allocate the money to.

Can you please assist me?

SupportNoteGuy · Accepted Answer

Hi @Carly22 - thanks for the question.

You'll need to record the overpayment in your software - take a look at this help topic for details.

I hope this helps.

Adrian