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Payroll Run is correct but payment made is not

APMMichelle

Hi,

Last week’s pay run was processed correctly, but we encountered issues with two internet transfer payments. One employee was underpaid by $10, and another was overpaid by $36. In the following pay week, we corrected these errors by paying the $10 to the underpaid employee and deducting $36 from the overpaid employee’s pay.

However, now the pay runs do not match the bank transactions. How can I resolve this discrepancy?

Thank you.

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Accepted answers

Genreve_S

Hi @APMMichelle,

Transactions in the software should generally match what happened in real life, not vice versa. It's best to correct the pay runs to reflect what occurred so they match the bank feed transactions. This might mean you need to reverse and reprocess some transactions to ensure they align.

Regards,

Genreve

All comments

Genreve_S

Hi @Turtlewitnohome,

Sorry for tagging you incorrectly. I meant to tag @APMMichelle. I'll edit my previous post to correct it.

Regards,
Genreve

Turtlewitnohome

@Genreve_Snot sure why you replied to me in this

Genreve_S

Hi @APMMichelle,

Regards,

Genreve