ATO and STP figures not matching

Question

I had to reverse some payslips in December 2024 and updated with correct details.  All were sent to STP and accepted. My reports in MYOB all match however the ATO PAYG is not recording the payslips reversed and re-added.

What can I do to fix this?

Earl_HD · Answer

Hi @doyle70,

If the figures still don't match after following the solution provided above, this may need further assistance on the backend. We recommend reaching out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via  http://myaccount.myob.com.

Regards,
Earl

doyle70 · Answer

Checked ATO reporting categories and sent update however ATO figures still not correcting.

Genreve_S · Answer

Hi @doyle70,

Since the issue is with the ATO PAYG values and all your reports match, I recommend checking all pay items to ensure they are coded to the correct ATO reporting category. After checking the reporting categories, you can send an update event to update the values for ATO PAYG. You can read more about how the reporting categories work from this link.

Regards,
Genreve