Missing job name in payroll

Question

In our payroll system, we have jobs allocated to all payroll staff and all categories.

However, not all payroll is allocated to jobs, and a significant portion (but not all) is reported as unallocated. When we run a transaction report, I can see which pay lines include the job name and which do not. At the moment, I must enter journals to reallocate wages to the correct jobs after each pay run. Does anyone have any ideas as to why this is happening?

We are using account right.

Doreen_P · Answer

Hi @KGSCPC,

Since the wages are all allocated to jobs, but the job name isn't showing as expected, the best step is to contact our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They can check the setup and help sort this out.

Cheers,

Doreen

KGSCPC · Answer

All the job names are included in the standard pay option for the affected employees. See attached. This is an employee whose job name is consistently missing, and you can see that all jobs are allocated in the standard pay option.

Genreve_S · Answer

Hi @KGSCPC,

The unallocated lines in the payroll just mean they're not connected to any jobs. So those lines you see in the report were likely not populated with job numbers when the pay run was made. Instead of manually adding the job numbers while creating the pay run, a good alternative is to add those numbers from the standard pay option of the employee. However, this approach only works if the line item is not split into different jobs.

Regards,
Genreve