Having issues with one of 4 employees payslip that will not go via email to a hotmail address. The other 3 employees have gmail accounts and their payslips are received immediately. Can someone provide an answer to this issue. thank you
Hi @hoveysgeelong and @Shayar1,
Since the other pay slips are sending successfully, the issue might be specific to the Hotmail address. You might also want to check this post: Emailing Payslips to Hotmail Email Address | MYOB Community. It covers a similar issue and may help resolve it.
If the issue persists, reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can further look into this.
Regards,
Sai
I am having a similar issue, half my staff are not receiving their payslips the other half are. Checked in mailbox, junk mail, there is nothing. They have previously received them however 9/10 times they do not receive them and I am having to send it to them manually. I have tried putting my email in instead of theirs however still do not receive it
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