Pay Runs wont load

SE6516

So I have read some posts from 7 months ago about Pay Runs not loading.

 

Our Pay Runs wont load, under any of our logins.

 

i have followed part of the conversation and deleted all browsing history and restarted computer.

 

Pay Runs are still not loading, what do we need to do.

 

Payroll was due yesterday.

 

Thank you

 

Princess_R

Hi @SE6516,

 

 

Welcome to the Community Forum!  

  

If the Pay Run page is stuck on a spinning circle and shows the error message "We’re unable to load your content," it could be due to a corrupted draft pay run in the file. A suggested workaround would be going to the Create menu and choose Pay Run to load the Create Pay Run page. Then, go back to Payroll >> Pay Runs, and the page should now load.  

  

If this doesn't resolve the issue, you'll need to get in touch with our support team for more help. You can create a support ticket via MyAccount or chat with our live chat agent through our virtual assistant MOCA. 

 

Cheers,

Princess