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Employee Onboarding

Aakanksha

Hi Team,

I am unable to send onboarding documents to our new employee since this morning. Anyone facing the same issues as it is showing an error message as below. Can someone confirm how i can resolve it asap.

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Doreen_P

Hey @DH2,

You’ve already tried sending the onboarding through the browser, so since it’s still giving you the same result, the best move now is to reach out to our team. This way, they can take a closer look and sort out what’s blocking the onboarding. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen

DH2

I am currently experiencing this now, I have tried ssending in the browser as well but not allowing. Can you asssist please

NatMYOB777

I am having the same issue - what is the status of fix on not being able to view / print pdf version of Onboarding data

Princess_R

Hi @AlyciaR,

We've checked with our team and confirmed that this is still an ongoing issue. Our team is actively investigating and working on it. We appreciate your patience as we work towards resolving this.

Cheers,

MYOB

AlyciaR

MYOB team just checking if there is any update on this one. I now appear to be able to send onboarding in the MYOB desktop client which was not possible Tuesday however the button to "View PDF" is physically not there for the two new staff who got sent while this issue occurred. Please see screenshot below of an old employee to the left and the new one invited yesterday to the right. Is this something your team is addressing?

Earl_HD

HI All,

We are currently aware of this issue and our team is actively working to resolve this matter. The current workaround is that you can try sending it on the browser (app.myob.com).

We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it.

Regards,
Earl

AlyciaR

I am experiencing the same issue. As a work around I went through the webversion and could send however I am not able to access the PDF now the employee has filled in the Onboarding form. In addition the button to view the PDF is gone from other employees who previously filled in forms.

Kyliem__

MYOB, any update on this issue, still unable to access, Thanks

Aakanksha

Hi Genreve, Thank you for confirming. However, i am still facing the same issue. Coud you please check and confirm when it will be resolved.

Thank you.

Eva81

We are having the same issue since yesterday.

BooksForBiz

I am still having this issue today. When is it expected to be fixed - I have a payroll tomorrow.

mushie73

I'm having the same problem, please let us know when it's fixed.

Genreve_S

Hi @Aakanksha,

Thanks for posting this. We're currently aware of an issue affecting some services like onboarding in the software. The problem has been partially fixed, and the team is actively working on a complete resolution right now.

Thanks,
Genreve