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Tab key function no longer working in date area of invoice.

Juls23

Hi since the recent 2025.2.1.9 update I can no longer use my left hand keyboard Tab Key function button when entering a date on either an invoice or a quote. You now have to manually type your date in then move the Mouse cursor to enter in further information.

When you have multiple entries this is extremely time consuming!!

Can I please have a MYOB representative attend to this please.

Thank you.

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Accepted answers

Inah13

Hi! Just got an update and is now resolved on my end, hope this help.

All comments

PremierWC

I'm having the same problem with changing the date of recurring invoices... Excel would be quicker to produce invoices at this rate. This just might be the needle that breaks the proverbial camel's back to finally make the switch to Xero. It would probably take the same time to switch as to enter invoices in MYOB! 🙄

qrcarers

I agree with other users in this thread - there has been a minor resolution which allows a tab to bring the cursor to the next column. But other functionality has not yet returned - I used to be able to use Enter to go to the date line immediately below (or alternatively the arrow up and down button). All this does now is increase/decrease the date. It still requires a mouse click to get to the row below.

Still frustrating and time consuming and definitely not resolved - as experienced by many other users.

MYOB can you please confirm that you have heard this further feedback and are again PLEASE working on a resolution to return the product to it's functionality again. PLEASE RESPOND and advise when there is likely to be a resolution.

AccountsLMurray

The tab button seems to be now working in the date column but the enter button isn't.

Previously I could enter the date and hit the enter button and it would take me straight onto the next line in the date column but I still cannot do this unfortunately.

Inah13

Hi! Just got an update and is now resolved on my end, hope this help.

shift7

2 months for a UI fix? Feel free to call me if you would like to loan one of my developers.

Paul

AmandaMYOB

Hey @Perplexed2 @Crikey

We have a fix for this issue planned with the release of AccountRight 2025.3 later this month. I will keep an eye out and will make sure to update you all here once released. Really appreciate your patience with us whilst we work to resolve this.

Earl_HD

Hi @Trish-p,

We understand that this can be frustrating sometimes, and we apologize for any inconvenience this has caused. Currently, the only ETA we have for the fix of this issue is within this month. I've marked your file as affected so you’ll be notified right away once the solution is implemented.

Regards,
Earl

Trish-p

Is there an ETA on when this issue will fixed??? This is extremely time consuming and frustrating ! I am a little unhappy that you raise our fees as of March but also have this known issue and cannot provide us with a timely fix. It has now been ongoing for a month, and from reading through the replies in this forum, there still does not appear to be a solution or even an ETA on when you will be able to provide a solution?

Shella_A

Hi @Denpro24,

Our team is currently addressing the TAB key functionality issue, and it's confirmed that this fix will be included in the next AccountRight update. Rest assured that I have already flagged your file as affected, so you will be notified as soon as the update is released. I appreciate your patience and understanding.

Regards,

Shella

Denpro24

Over three and a half weeks now! The latest update did not resolve this issue as promised.

How can major companies like banks, health funds, super funds etc deal with hacks in a few hours yet MYOB can't fix a tab key/faulty update for weeks?

When will this be fixed?

Profconcrete

I have the same problem. It is extremely frustrating and time consuming when you are entering in large invoices with works conducted over a full month with different jobs as each line has to be entered separately. I reckon it took over an additional 5-6 minutes per invoice and I enter 3 months in at a time. How long till this issue will be fixed?

LT1985

We are having the same issues - its been weeks and still no fix for this. Very time consuming to be constantly having to click in the field every line of an invoice. Any update on the expected fix date?

Isaiah_C

Hi @qrcarers,

Your account has been flagged as affected, and we've forwarded it to the relevant team. They're actively working on a fix, and we'll make sure to update you as soon as there's progress.

We know this isn't ideal, and we appreciate you sticking with us while we get this sorted.

Regards,

Sai

qrcarers

Hi MYOB

I've been puzzled what's up with my keyboard that I can't Tab through from the date column anymore - no longer defaults to the current month/year and just does random changes to the date that I'm trying to enter. Then a mouse click is required.

It is so very disappointing to discover not only is this issue due to a MYOB "upgrade", it has been brought to your attention by disgruntled users and has been outstanding now for almost two weeks and there is still no change. EXTREMELY frustrating to those of us that are already busy people and now have to take extra time out of our day to wrestle with a created problem which you are already aware of but have not managed to rectify. For almost two weeks. Cutting edge technology and customer service right there. Please please please do something about this. Save all of our sanities.

Thanks

Earl_HD

Hi @Sallyw,

Our team is aware of this issue, and we’ve confirmed with our developers that the TAB key functionality will definitely be fixed in the next AccountRight release. I’ve also flagged your file as affected, so you’ll be notified as soon as there are any updates.

Regards,
Earl

SallyW

Is there any update on this issue? It would appear that the update to MYOB has caused this issue. Mine was working fine before the update and I have had the issue ever since. Very frustrating.

Isaiah_C

Hi @Extreme1,

I've submitted a ticket and flagged your file as affected with our team. They'll be looking into it, and we'll keep you updated as soon as there's any progress.

Regards,

Sai

Extreme1

Good morning

We are having the same issue with the TAB key. Can you please mark our file as affected and advise when the issue has been resolved.

AJR076

well thats just great isn't it! sub standard service for a product thats getting progressively worse. How can this be a new feature for the update!! The TAB key not working when it was IS NOT AN UPDATE. It is very much a downgrade and a frustrating one at that! Lift your game myob!

Princess_R

Hi @JOYROOKE,

We’re so sorry for any confusion. We're not sure where the mix-up happened, but we’ve double-checked with our developers and can confirm that the functionality issue with the TAB key not working in the date area of the invoice will definitely be fixed. The fix is scheduled for the April AccountRight release.

Cheers,

MYOB

JOYROOKE

I have finally received the information that it isn't a problem and just a new feature of the update!! Very annoying this is a downgrade, not an update!! It isn'te being considered as a bug:( Not going to be fixed... Very disappointed MYOB.

JOYROOKE

MJG6

Very frustrating!!

Princess_R

Hi @Joanne76,

We've noted your feedback and have added your account to the list of those affected by the Tab key issue. Sorry for any hassle this has caused. We'll keep you updated as soon as we get more information from our team.

Cheers,

MYOB

Joanne76

This is so annoying and time consuming please fix it to enable us to tab across

Princess_R

Hi @andyjohn,

Welcome to the Community Forum!

We've already flagged this issue with our relevant team, but there's no news yet on when it will be resolved. Rest assured, the team is actively working on it. We've added your account to the list of those affected, so you'll receive a notification once the issue is fixed. Thanks for your patience.

Cheers,

MYOB

andyjohn

+1 Same issue here. Fingers crossed devs fix soon but our last support case took 35 days for a response so not getting hopes up.

Earl_HD

Hi @Julie80 and @JacEscape,

We are aware of this issue and it has been escalated to the relevant team for further investigation and resolution. Your file has been marked as affected, and you will be notified once the issue is resolved.

Regards,
Earl

JacEscape

Having the same issue. Hoping MYOB find a resolution ASAP as it is very time consuming when adding lots of information into an invoice.

Julie80

I came here to make a post about this, Glad i'm not the only one as i thought I was going crazy!

Please we need a fix for this asap, it is making my time billing invoicing extremely slow!!

Kym4

I'm having the same problem. Extremely frustrating when it's my number 1 go to button

AmandaMYOB

Hey @Juls23 @Maryann128 @JOYROOKE @Grimtrans @AndyG8 @Grouse21

Thanks for taking the time to share your feedback everyone. We've raised this issue to the relevant team for further investigation to be resolved accordingly. Apologies for any inconveniences caused, I will aim to keep you updated as soon as I have more information.

Grouse21

I thought my key board was the issues so ordered a new one then realised it was an MYOB issue when the tab worked on other parts , just not the date Please fix it MYOB

Grimtrans

Same issue for me. I have cleared the cache, but it did nothing. The tab will not work at all moving from the date to the next column.

Juls23

No cleared current cache, did nothing, tab function still not working from date box.

AndyG8

Same problem in version 2025.2.0 but the tab function is not functional, but only when trying to tab from entering date (in sales invoice) across to description. Seems to be a MYOB glitch as tabbing from all other boxes still working fine.

MYOB can this please be checked, thank you.

Maryann128

It's starting at the date for me! Can not TAB over to next field, and have tried again this morning. Done your Clear Cache, didnt work!

Princess_R

Hi @Juls23 and @Maryann128,

I've tried out the Tab key function after updating to the latest version of AccountRight, and it's working perfectly for me! I can still use the Tab key to jump to the next line while entering invoice information. Sometimes, clearing the AccountRight cache can help fix any weird behavior. Give that a try and see if it helps! If clearing the cache doesn't solve the issue, you can directly reach out to our support team to further look into the problem by creating a support case via MyAccount.

Cheers,

Princess

JOYROOKE

Same ... but in Activity Slips as well.

Maryann128

Jules23, me toooo! SO PAINFULL

I am trying to avoid keying anything today, because it's dreadfull!