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(solved) Error- failed to send email. Please try again.

Kaimana

Hi, I’m still getting the error even after adding the reply to email

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Accepted answers

Maggie-Solo

Hey @Tori104 and @Kaimana we’ve found the reason for this error, and I’m so glad to hear it was working for you the next day because that lines up with what we discovered! Looks like you hit the daily limit for invoice sharing directly via the app. The good news? These limits reset daily and increase the longer you’re subscribed with us. It’s just a little safeguard to prevent spam. 😊
If you need a hand with anything else just give us a shout!

All comments

Maggie-Solo

Hey @Kaimana can you send us a screenshot of the error message you are receiving? We'd love to take a closer look for you 🔎

Tori104

I am getting the error too. My first batch of invoices went out fine the return email is there.

A week later. I get this error. Nothing has change my end.

Tori104

Maggie-Solo

Hey @Tori104 thanks for the screenshot! We'll take a look into this for you 🔎

In the meantime, do you know you can share invoices directly from your email provider. Here's a post where we explain how to do that step-by-step Sharing invoices | MYOB Community.

Maggie-Solo

Hey @Tori104 we’re still working through your error with our product team. They were wondering: have you changed any of your invoice settings, like the reply-to email or maybe removed BSB details? Let us know, and in the meantime we’ll keep digging!

afterhours

Hi Maggie-solo

I am having same problem socks as I am paying first this and I can't do any of my invoice really frust rating switching to solo and having to go back to other app to finish invoice and advise that its unlimited

Hilary-Solo

Hey @afterhours,

Thanks for reaching out—and I totally get how frustrating this must be, especially when you’ve made the switch and just want things to work smoothly.

I’ve actually replied to you over on your other post with some details to help get this sorted. You can check it out here - Error fail to send invoice | MYOB Community

Also just to confirm—yes, Solo does offer unlimited invoices, so this definitely isn’t what we want you to be experiencing. We’re here to help and get things back on track for you!

If you have any other questions or still need a hand, don’t hesitate to reply back—we’ve got you 🙌