Forum Discussion

afterhours's avatar
3 months ago

Error fail to send invoice

Pay for solo for unlimited  invoice  and only can sent 5 the fail 

Nothing  change just fail poor first  time using had to do rest of my invoices  though  another app 

Not happy with this solo right  from start 

 

1 Reply

  • Hey there afterhours

    Thanks for reaching out—and I’m really sorry your first experience with Solo didn’t go as planned. That’s definitely not what we want, especially when you’re just getting started and ready to get things done.

    What’s happened here is tied to our security system, which is designed to protect Solo from being used for spam. In your case, it looks like it got a bit too overprotective and blocked your invoices from sending. We’re already working on making it smarter, so it doesn’t trip up genuine users like yourself.

    We know how frustrating this must be—and we don’t want to lose you because of it. If you're willing to give us another shot, we'd love to help you get back on track. In the meantime, here’s a quick workaround you can use if the error pops up again:

    1️⃣ Open the invoice you’ve created.
    2️⃣ Tap More and select Share Invoice.
    3️⃣ A preview of your invoice will pop up – double-check it looks good to go.
    4️⃣ Tap Share at the bottom of your screen.
    5️⃣ Choose your go-to email app, and Solo will automatically attach the invoice for you.

    We’re here to help if you’ve got more questions or need a hand with anything else—just shout. Thanks again for flagging this, and we really hope to get things running smoothly for you. 🙌