Forum Discussion

LisaPeace's avatar
LisaPeace
2 years ago
Solved

Error message - Failed to Export PDF

Hey MYOB Brainstrust, 

I am new to MYOB and have been invoicing for the last 3 weeks no problems, but tonight i am getting a error message on my invoice when i go to view pdf - Failed to Export PDF... Ive tried the ususal stuff, signing out of MYOB, tried using another browser tab etc etc nothing seems to work. Also tried googling it, nothing makes sense. can anyone help? many thanks

 

  • waldal95's avatar
    waldal95
    4 months ago

    Hi Everyone. I managed to sort this out. Through contacting support - I was directed to delete the invoice template I had and create a new one. This solved the problem. :) 

  • waldal95's avatar
    waldal95
    4 months ago

    Hi Everyone. I managed to sort this out. Through contacting support - I was directed to delete the invoice template I had and create a new one. This solved the problem. :) 

    • TheSafetyLab's avatar
      TheSafetyLab
      Contributing User
      4 months ago

      Thanks Waldal95 - how long did it take for support to get back to you? I logged the ticket last night!

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi LisaPeace,

     

    Thank you for your post. Please allow me to extend you a warm welcome to the Community Forum. I hope you find plenty of information in this forum. 

     

    We apologize for the inconvenience you're facing with exporting the invoice to pdf. I understand how frustrating it can be to encounter error messages like "Failed to export PDF". In this matter, we recommend doing the basic troubleshooting, like clearing the cache. Clearing them fixes certain problems and helps your device run optimally.

     

    You can check back on us if you still need assistance with this. We are more than happy to help.  

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Kind Regards, 

    Cel

     

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi LisaPeace,

     

    We hope this message finds you well. We just want to check back with you regarding your concern about the error message that you received when you exported it to PDF. If you still need more assistance, please contact us again or create a new post. Rest assured that one of our Community Forum moderators will be happy to assist you.  

     

    Kind Regards, 

    Cel

     

    • waldal95's avatar
      waldal95
      5 months ago

      Hi there, I am having a similar problem. The invoices are showing as open, but I can't download it, view the preview, etc. Clearing the cache is not working. See the attached screenshots. Any assistance would be helpful.

       

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        5 months ago

        Hi waldal95,

        Welcome to the Community Forum! Thank you for giving the basic troubleshooting steps a try. Have you tried using a different browser to see if the issue persists? If the problem remains, you can contact our support team for further assistance. The best ways to reach our support team are through live chat via our virtual assistant MOCA or by raising a support ticket through myaccount.myob.com. Your efforts in troubleshooting are greatly appreciated!

        Regards,
        Earl

  • SMAUS's avatar
    SMAUS
    5 months ago

    Hi team, I am having a  problem.  I can't download it, view the preview, etc. Clearing the cache is not working. See the attached screenshots. Any assistance would be helpful.

     

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      5 months ago

      Hi SMAUS,

       

      Not being able to preview or download invoices seems to be a bit odd since I've tested it on our end, and everything seems to be working fine for previewing and downloading invoices. If clearing the cache didn't fix the issue, try using a different browser. I've also run a fixed script on your file. Please log out and log back in to see if the issue is resolved.

       

      If the problem continues, you'll need to reach out to our support team for further help. You can contact them via live chat through our virtual assistant MOCA or raise a support ticket at myaccount.myob.com.

       

      Cheers,

      Princess

  • TheSafetyLab's avatar
    TheSafetyLab
    Contributing User
    4 months ago

    I've now got this issue; its a joke! My invoices are supposed to be out today and its sent none and I can't download them either!Reference number: 02027624

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      4 months ago

      Hi TheSafetyLab,

      If you're still experiencing this issue after performing basic troubleshooting, it may require further investigation on the backend. I recommend reaching out to our support team to get this sorted. The best ways to contact them are through live chat via our virtual assistant MOCA or by raising a support ticket through myaccount.myob.com.

      Regards,
      Earl

      • TheSafetyLab's avatar
        TheSafetyLab
        Contributing User
        4 months ago

        Yeah, thanks, Earl. As you can see from the original post, a ticket has been raised, but no one from MYOB has responded!

  • CBNBuilding's avatar
    CBNBuilding
    Cover User
    20 days ago

    Hi

    Have recently upgraded computers etc and had to uninstall/reinstall excel as the MYOB stopped exporting to excel. Have fixed that, now am having the same issue as above, not being able to save a PDF file- when I go to save I get the following error message- 

    I can still print the file, but it won't let me 'send to disk' - ie save as a pdf...

    Help please.

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      19 days ago

      Hi CBNBuilding, 

       

      Your issue seems to be a drive issue more than an MYOB software issue. I found this link looking around that may be able to help with your concern. 

       

      Regards,
      Genreve

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