Forum Discussion

LisaPeace's avatar
LisaPeace
Member
2 years ago
Solved

Error message - Failed to Export PDF

Hey MYOB Brainstrust,  I am new to MYOB and have been invoicing for the last 3 weeks no problems, but tonight i am getting a error message on my invoice when i go to view pdf - Failed to Export PDF....
  • waldal95's avatar
    waldal95
    1 year ago

    Hi Everyone. I managed to sort this out. Through contacting support - I was directed to delete the invoice template I had and create a new one. This solved the problem. :) 

TheSafetyLab's avatar
TheSafetyLab
Contributing User
1 year ago

I've now got this issue; its a joke! My invoices are supposed to be out today and its sent none and I can't download them either!Reference number: 02027624

Earl_HD's avatar
Earl_HD
MYOB Moderator
1 year ago

Hi TheSafetyLab,

If you're still experiencing this issue after performing basic troubleshooting, it may require further investigation on the backend. I recommend reaching out to our support team to get this sorted. The best ways to contact them are through live chat via our virtual assistant MOCA or by raising a support ticket through myaccount.myob.com.

Regards,
Earl

  • TheSafetyLab's avatar
    TheSafetyLab
    Contributing User
    1 year ago

    Yeah, thanks, Earl. As you can see from the original post, a ticket has been raised, but no one from MYOB has responded!

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