We have an employee who commenced work at the end of February but her pays are on the STP but not appearing on my bank register and can't work out why this is happening. Can anyone help me please?
Thank you Sai
Hi @Kaz3,
If the employee's pays are showing in STP but not in your bank register, it could be due to how the pay run was processed. You might find this post helpful, as it's a similar situation: Pays not appearing in bank register | MYOB Community.
If the issue persists, reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.
Regards,
Sai
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