Incorrect payment term

Question

Hi,

My invoices are meant to be COD but when I email it to client it gives them a 30 day payment term. This is so crippling for freelancers. Please advise me on how to proceed to get this rectified.

Thank you.

Princess_R · Answer

Hi @angevarma,

If you've checked that the payment term is set to COD in your sales settings and on the invoice itself, but it changes to a 30-day term when emailed, it sounds like there's a glitch at play. The best way to tackle this is to get in touch directly with our support team. Make sure to share all the necessary details and screenshots so they can dive into the issue and get it sorted out for you. You can find all the ways to reach them here.

Cheers,

Princess

angevarma · Answer

I check the payment term on my invoices before sending. This was set to prepaid. This is a glitch, with the invoice showing prepaid, but the emailed body showing a 30 day payment term.

Princess_R · Answer

Hi @angevarma,

Welcome to the Community Forum!

Getting your payment terms right is important, especially for freelancers. In MYOB Business, the default payment terms apply to all invoices. If your invoices are showing a 30-day payment term instead of cash on delivery (COD), make sure your settings are set up correctly. You can also manually adjust the payment terms on individual invoices before sending them. After making these changes, you can resend the invoices with the correct terms. For more details, check out this link.

Cheers,

Princess