Debtor Error

Rbarker1

Bank account is reconciled but Aged Receivables does not include debtor payment

Doreen_P

Hey @Rbarker1,

 

Since the bank account's all squared up but your Aged Receivables report isn't showing the debtor payment, a few quick check should help:

 

• Double-check the linked account. Open the payment and make sure it's hit the right trade debtors account. If it's ended up somewhere else, it won't show in Aged Receivables. 
• Recap the invoice. Open the invoice and you'll get a quick snapshot of where the payment landed. You can check this link for more info.
• Drop the filers on the report. There are times where sneaky filter hides the payment. Remove any customer or date filters and see if it pops up.

If the debtors payment still won't show up,  you can reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

 

Cheers,

Doreen