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Bank Feeds not updated

Heidi1212

Bank feeds haven't updated with yesterdays transactions, from either NAB or Westpac so don't believe its because of the banks, is this a known issue at the moment and if so when is it likely to be rectified? is anyone else experiencing this? If its not, how can I get it to update, clicking "Get Bank Transactions" doesn't work, thanks

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Accepted answers

Mike_MYOB

Good morning @Heidi1212 , there was a slight delay to processing this morning but was resolved around 20minuntes ago. Feeds will be processed to customer files asap. Thanks, Mike

All comments

Genreve_S

Hi @Non-For-Profit,

I checked, and there was no delay issue with Westpac AU yesterday. The problem with your bank feed might be specific to your account. It would be best to reach out to our team via MyAccount or online assistance for more help.

You can also create a post by opening the appropriate board and clicking the "Ask a Question" button.

Hope this helps!

Regards,
Genreve

Non-For-Profit

Hi, I'm having issues with MYOB Westpac AU Bank feeds again today (8 May). Last update is yesterday morning (7.51am, 7 May). The status update says it's working but it's def not up to date.

Btw, how can I start a post?? I can't find the button anywhere! It's rather frustrating.

CTSLW

I'm sure it's a problem with the banks and not MYOB!

Doreen_P

Hi all,

We're seeing a bit of holdup with Westpac AU and ANZ AU at the moment. It's causing some delays for a number of customers, and our teams are already on it, working closely with the banks to sort it out. You can keep tabs on any updates here: Delay 23/04 - Westpac AU and ANZ AU.

Cheers,

Doreen

Edwina

Delay 23/04 - Westpac AU and ANZ AU | MYOB Community

Apparently its a Westpac problem - see above announcement. *Rolls eyes

MattPlow

Yes my bank feeds not updating either - with Westpac as well.

Edwina

HI,

I'm with Westpac and have not had an update since 18th April. Anyone else have this issue?

Mike_MYOB

Hi @CTSLW , there are no delays today that we are aware of
Frequency for ANZ is Tues to Sat (therefore not having received updates since Saturday morning would have been correct until this morning.

If you haven't received your feeds today, you will need to submit a support ticket. You can do this by logging into myaccount.myob.com and clicking on 'contact support'

CTSLW

@MYOB bank feeds are delayed again this week. It seems to be a recurring thing now. Our latest update is 5:36 am Saturday. Bank is ANZ.

Mike_MYOB

Good morning @Heidi1212 , there was a slight delay to processing this morning but was resolved around 20minuntes ago. Feeds will be processed to customer files asap. Thanks, Mike