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Reconciliation out of balance

Accesscarpentry

I have successfully reconciled all accounts to end of Jan 2025. When I went back in to Myob today to reconcile further accounts, I am not out of balance on the account by the same amount as an invoice from October 2023 which I have previously successfully reconciled.

I have checked all my paperwork from then and it has been reconciled, I am unsure why it is now making all my reconciliations out of balance. I have undone the reconciliations back to November 2024. If I go all the way back to October 2023 then the balance is correct.

What shall I do without undoing all those reconciliations?

Thanks

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Accepted answers

Rhodes

Spent nearly two hours with MYOB consultant - it was discovered that on the first issue as correctly stated by other posters, the reconciliations had to be undone to the one prior to the incident occurring. But the transaction has to be UNTICKED as well.

If the bank feed amount is different ie not exactly the same - then the MYOB transaction has to be recalculated to marry with the bank feed otherwise matching will not occur.

The transaction deleting part using Edit - which was an issue using the desktop program - was difficult as in a remote area the internet is not stable (intermittent) and therefore the desktop and web interactions would not correlate and the Edit function was not available. Edit/delete transaction would only occur when internet was not intermittent.

All comments

Lin_Ockendon

I'm hearing you Rhodes. I have this affecting serval clients !!! trying to gst BAS's out and myob support is not helpful at all. So frustrated

Lin_Ockendon

Not very helpful Doreen. Don't you think we would have already looked in those areas. Moca is useless

Rhodes

If the bank feed amount is different ie not exactly the same - then the MYOB transaction has to be recalculated to marry with the bank feed otherwise matching will not occur.

Rhodes

I am having the very same issue. everything was reconciled up to end February and now I have different transactions appearing in the online version saying "allocate me".

Have undone the reconciliations and things are still not working. I have noticed also that I made an error with paying from an account that defaulted to that Account code - usually I can delete the transaction and re do the payment. Now there is no ability on Desktop version to delete the transaction. This is very frustrating

Accesscarpentry

I have already looked at these issues and it is not due to any of them. The transaction has just appeared as un-reconciled. I have had this happen before, as have other posters. I can go back and un-reconcile to the one in question but that is a lot of work and I am worried that could affect all of the BAS's which I have done since.

I am looking for a quicker and easier work around.

Doreen_P

Hey @Accesscarpentry,

The ol' out-of-balance- mystery— it can be a real head-scratcher, especially after everything was looking spot-on. There are a few things that can make your reconciliation out of whack:

Umatched or uncategorised transactions. Sometimes a bank feed hasn't been matched up properly.
Data entry errors. Things like wrong dates or numbers swapped around can sneak in.
Duplicate transactions. If something didn't get recorded, that'll cause issues too.
Edited or deleted entries. Anything changed after reconciling can throw things out.
Timing differences. When a transaction's already been recorded in your but hasn't cleared on your bank statement yet, it can throw things out of balance.

Here's a handy link to help track down where the out-of-balance started. If it's still not adding up after going through that, best to give our team a buzz on Live Chat via our virtual assistant, MOCA, or flick us a support case via MyAccount.

Cheers,

Doreen

Accesscarpentry

Sorry I should clarify that I meant statements for the same account, not accounts plural. ty