Duplicate transaction - deleted but still shows

Question

I loaded a file that had a transaction previously loaded.

I found the transactions using Banking > Find Transaction.

I selected one and clicked Delete. It no longer shows under Find Transaction.

However, when I go to Banking > Bank Transactions it shows as uncategorised.

How do I remove it from here?

It does not show under Banking > Reconcile Accounts

Isaiah_C · Accepted Answer

Hi @CaronHobbs,

When you delete a transaction from the Bank Transactions window, it just removes the bank feed line. If that bank feed was matched to a transaction you created in MYOB (like a spend money, receive money, or payment), you'll still need to delete that MYOB transaction separately.

This help article shows how to delete different types of transactions: Deleting a transaction.

If it's still giving you trouble, it's probably easiest to jump on live chat with our support team through our virtual assistant MOCA or submit a case via MyAccount. They can help sort it out quickly.

Regards,

Sai