Default email messages not working

Triggs

We are having a glitch where the wrong message (even now it has been deleted in notes??, didnt create it through there?) and its sending to all customers when sales invoices are emailed out.  We have halted sending emails due to this reason so will impact our cashflow if not resolved soon.

Earl_HD

Hi @Triggs,

That’s definitely unusual — especially if the deleted message is still being used and it’s affecting your ability to send invoices. If the wrong message is still being sent even after you've deleted it, it's possible the default email message set up in Setup > Preferences > Emailing > Email Defaults is still active or hasn't updated correctly.
 

I’d recommend double-checking your default messages for Sales Invoices under Setup > Preferences > Emailing > Email Defaults and editing or resetting the message there. Once you update the content, click OK to save your changes.
 

Also, just in case the issue persists, try restarting AccountRight and, if needed, clear the AccountRight cache to refresh the settings. 

If issue remains the same, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

I hope this helps!

Regards,
Earl