Change to Administrator

Question

Hi I am hoping you can help provide me with details on how to add a new employee and change the administrator access, our previous administrator has left the company and we don't have one?

Genreve_S · Answer

Hi @Sand3977,

If you don't have the administrator access and have no way to retrieve it, you can reach out to our team. One option is to create a support ticket from the MyAccount window. Alternatively, you can access live chat via our virtual assistant MOCA for real-time assistance.

Regards,
Genreve

Sand3977 · Answer

What happens if the Administrator has left the company already and we don't have the administrator log in details? Please advise.

Shella_A · Answer

Hi @Sand3977,

There are 2 ways to add an employee's details into MYOB. You can find the process here. If you want to assign new administrator roles, you need to be signed in to your company file with the Administrator account. Check this link about managing users for detailed guide.

If it doesn’t work, please connect with our live chat agents through our virtual assistant, MOCA or by submitting a support case via MyAccount for further help.

Cheers,

Shella