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STP reporting rejected

Smiley01

Hi all. I have just realised one of my STP wage reports was rejected. The error message is not one that is familiar on the help sights. When I select "learn how to fix this error", there are other codes that come up not this one. Has anyone experienced the below error message before and what have they done to fix this. Thanks so much

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Accepted answers

Doreen_P

Hey @Smiley01,

If you've had a wage report rejected, the good news is you can sort it by simply sending an update event through STP. Once that update event shows as accepted, you're good to go. After that, you can double-check your payroll reports— have a look at the Payroll Register, Payroll Activity and the YTD Verification report to make sure all your figures are looking spot on.

Cheers,

Doreen

All comments

Shella_A

Hi @Allysone2,

If there's a mistake on your BAS report, I suggest to starts from double checking your payroll reports (Payroll Register, Payroll Activity, and the YTD Verification) if the figures are all match. Make sure the YTDs reflect the correct totals, then look for anything that could’ve caused an STP rejection, things like a date mismatch or an incorrect Software ID. If everything spots on, send an update event to push the corrected YTDs through. That should do the trick. If the BAS for that period is already lodged, the correction will flow into the next one. Check this article about fixing rejected reports in STP for more guide.

Cheers,

Shella

Allysone2

I have had the same thing happen but did run an update event - admittedly this was done a month later as I was under the impression the following STP would fix the issues - we have now found on our BAS report the mistake did not get corrected. What do I do now to fix this?

Smiley01

Fantastic. Thank you Doreen for this. All sorted

Doreen_P

Hey @Smiley01,

Cheers,

Doreen