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In Tray - MYOB update

PF_1

Why does my in tray notification shows 4 documents if there are none in the in tray?

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PF_1

Thanks Amanda, I appreciate your reply. It is interesting that you say the update will be done in Ideas Exchange. This is not really a new idea, it is an upgrade error.

AmandaMYOB

Hey @JGH74 @morgin @Linda_Honeysett

Our product teams are aware of an issue affecting the display of documents in the desktop version. A workaround while we investigate further is to view your file in the browser version, you'll see the correct figure displayed. Updates will be posted on this post in our Ideas Exchange, I recommend hitting the bell icon on the top right to keep up to date.

Linda_Honeysett

I am having this same issue in desktop, but when online the InTray is correct.

morgin

I'm having the same problem, soon as create bill they disappear.

PF_1

Hi Amanda

Nothing to upload then. I won't use the web browser version.

AmandaMYOB

Hey @PF_1 @Lea6751 @JGH74

Thanks for taking the time to raise this - if you go to the browser version do you also see the number of documents in upload as incorrect? Let me know, I'll be able to follow up with the team.

Lea6751

I'm having issues loading documents to the In Tray. They disappear as soon as I try to Create a Bill.

JGH74

We have the same issue!