Superannuation Payable Widget on Dashboard including amounts it shouldnt

Question

I have just discovered that the superannuation payable widget on the dashboard is including salary sacrifice deduction. This item has nothing to do with super.  I have checked that all the pay items on the superannuation tab have superannuation payable as the account & the salary sacrifice deduction that is being included is on the deductions tab & is coded to a separate salary sacrifice account

Earl_HD · Answer

Hi @Cruisergirl,

It does sound like quite an unusual, and while you've done a great job checking the linked payable accounts, this might be something our back end team should investigate further. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

Cruisergirl · Answer

As far as I can see the linked payable accounts are all correct as described earlier. It looks like yet another MYOB glitch unless you can advise something else I need to fix?

Princess_R · Answer

Hi @Cruisergirl,

The superannuation amount you see on your dashboard is just a quick snapshot based on your payroll settings. You'll need to make sure your payroll settings—like super contributions and pay items—are spot on. For more info, check out this link.

Cheers,

Princess