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MYOB freezing

Paulaosv

Since the upgrade a few days ago my MYOB freezes a few times a day.

Regardless of what option of choose: close MYOB, wait for it to respond etc it will just hang.

I have to use Task Manager to exit.

It does not seem to be specific to an area that I am working in.

This is very time consuming, is anyone else having this issue?

Paula

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Accepted answers

AmandaMYOB

Hey everyone!

We deployed a patch release last night for AccountRight to address this issue. If you haven't already, please upgrade to the latest version. If you continue to experience AccountRight crashing, please let me know.

If you can provide the error logs, what steps you took before it crashed and also a screenshot of your version build (available if you click Help > About MYOB AccountRight in the top file menu) we'll be able to investigate further.

All comments

AmandaMYOB

Hey everyone!

InFocusLum

I am having same issues, having to go task manager and close it off. and even then it is 5 minute process before it shuts off

Doreen_P

Hi @Edwina,

There haven't been any reports of freezing after the latest update. A good first step is clearing your AccountRight cache— that usually gets things back on track. If you're still having issues, you can hop onto our Live Chat via our virtual assistant, MOCA, and our team can check it for you.

Cheers,

Doreen

Edwina

Me too - It froze or gave up at least 6 times yesterday doing basic tasks such as entering invoices. Doing it again today in Bank Feeds.

Paulaosv

Thankyou I will try it tonight.

Doreen_P

Hey @Paulaosv,

Thanks for letting us know you've been using Task Manager to end AccountRight when it freezes— not how things should be running. We haven't seen any widespread issues with AccountRight freezing after the latest update. That said, clearing your AccountRight cache often does the trick for most users. If it's still freezing after that, give our team a shout on Live Chat via our virtual assistant, MOCA, so they can dig deeper for you.

Cheers,

Doreen