Can't send invoice

jcoole_92

I just tried to start sending invoices, but it won’t let me send any new ones. Any help?

Jay-Solo

Hey there @jcoole_92 - let's get you back on track! 📤

 

We find this usually happens when the reply-to email is not configured in Solo, this allows customers to email you back when sending invoices from inside the app. Here's some handy hints to get you back on track: 

 

1. Go to Money in and tap the settings icon in the top right (⚙️)
2. Tap Invoice settings, and then Invoice emails.
3. Next to Reply-to email,  tap Add. 
4. Enter your preferred email address, and a name.
5. Tap Save. 

You may also wish to send invoices out via another service, such as your phone's inbuilt email app or another messaging platform. We've got more details on that here.

 

If you've tried adjusting the reply-to email and you're still running into issues, we'd love to take a deeper look. Jump on over to More > Digital assistant in the Solo app to raise a case with us and we'll do some investigating 🔍👀