customer
Hi MYOB Community, we have received a payment for a really old invoice dated 2023 (yes we are now in 2025). In bank transaction we need to allocate the payment to the sales invoices however the invoice dated 2023 isn't appearing, all other invoices dated 2024 onwards appear and can be matched. This invoice is 100% outstanding, it shows on the customer statement, it has had a part payment applied to it when the customer part paid in the past. However, this payment is for the remaining balance of the invoice. I've selected 'all transactions' as opposed to 'close transactions'. I've pushed back the system lock date to see if that helps but no. Any suggestion is greatly appreciated.
