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Bank Feed

Deek

10 transactions between 24 May and 31 May are missing from my bank feed. Others prior to that are shown.

Any reasons why the bank feed may have stopped?

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Accepted answers

AndrewGFisher

Yes mate and it is unlikely that MYOB will fix this for you in a hurry. Just download the missing transactions from your bank and import them into MYOB. That will fix your problem and you can move on to more important things. This is a random problem so it may or may not reoccur. It happened to me a lot a few years ago but not for a long time since.

All comments

VanF1

All the missing bank feeds came through today,

Princess_R

Hi @Deek,

That's awesome that you've got your latest bank feeds. For the missing ones, since there aren’t any reported delays on our end right now, the best move would be to reach out to our team directly. They can dig into your bank feed account and see what's holding things up. We’ll get this sorted for you.

Cheers,

MYOB

AndrewGFisher

Deek

I now have bank feeds for later dates but the missing ones still have not loaded so it is not a bank issue but MYOB.

Earl_HD

Hi @VanF1,

At this time, there are no reported issues on our Status Hub or any updates in the community forum concerning bank feeds.

We recommend checking with your bank directly to ensure there are no restrictions or issues on their end.

If the issue continues or persists, our backend team is available to assist you further. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

VanF1

I am having the same issue with transactions from the 31 May to 2 June currently on some clients.

AndrewGFisher

Its random. Sometimes it just skips a day or two and never recovers. You can download the missing transactions and import them so make things balance.