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I am being told that the 1300 855 558 number is not connected

PeterLister

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PeterLister

Hi Mike,

Not sure what the clean up of numbers in 2023 has to do with it as I used the number as recently 28/04/25 and its not paying MYOB invoices for subscriptions, its our customers paying our invoices via MYOB Pay services, I get the feeling no-one human or bot is hearing what I'm saying

Mike_MYOB

Hi @PeterLister , there was a clean up of phone numbers in 2023 and we consolidated 30+ numbers down.
Paying MYOB invoices for subscriptions can be done by logging in to myaccount.myob.com, this is not something we do over the phone.

PeterLister

Just need confirmation if 1300 855558 is still a viable number for our clients to pay invoices, we have had it on our invoice for over 20 years and haven't heard that we cant use it

GrahamG1

Hi, we are also having the same issue. Is this a general outage?

Earl_HD

Hi @PeterLister,

If you're having issues connecting to our team. You can always have a quick chat with our virtual assistant, MOCA, for speedy help—or if you like taking the scenic route, you can also create a support ticket, via MY Account.

Regards,
Earl