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Invoicing not working 03/10/2026
Is anyone having problems with invoicing not working today? Also the support is down and request cant be submitted. I keep getting error messages.
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SUBSCRIPTION CANCELLED - WTF!!!
Just when I thought MYOB could not get it more inept, they reached an all-time low. I have been battling since May 2026 to get an issue with our direct debit fixed. We have had to pay via EFT for 5 months as the setting for payments in MYOB did not work. We should be $330.00 in credit but as MYOB cannot recognize EFT…
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No access to online Company File
We're in a terrible situation. MYOB migrated our offline company file (we have been ongoing customers for 28 years on the PC stand alone version ) to the cloud version approx 6 weeks ago. It was working OK initially until an upgrade was released a few weeks ago. It would not open in the latest Version 7 and we ended up in…
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Update 15 October 2026
We have just updated out AccountRight (15/10/2026 approx 11.00am). We can not change job numbers, account numbers etc in MYOB. I have looked if it was a User Access issue, but even the Administrator can't change. When I go into Find Transactions - all the arrows on the left are now also greyed out. Is anyone else having…
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MYOB Online Backups - Clarification Required: Duration & Retention of Backups
Dear @MYOB I’ve only recently become aware that I can no longer download my own company file backups. It appears the only option now is MYOB’s online backup system. This is extremely concerning for me, and I need clear, definitive information about how MYOB handles long‑term data retention. When I review the “Restore from…
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Unauthorised charges from MYOB
Dear Sir/Madam, I am extremely disappointed with your customer service! I have been in contact with MYOB Support Team through both email correspondence and several phone calls. I have spent more than 2 hours on calls trying to explain my situation. Unfortunately, no one has been able to assist me since all they have been…
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Ideas Exchange September 2026 Summary
Hey everyone! We were able to mark an idea as DONE this past month with the introduction of the new Uploads (Beta) in MYOB Business. Check out this post to learn more about switching it on! Below is a round up of the top 5 most voted ideas in September. MYOB Business: * Payday Super - being able to choose date of payment *…
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Open Support Tickets and Refunds
Hi MYOB I downgraded from AccountRight Plus to Business Pro in May 2026. I still have open Tickets on the transfer showing in MyAccount Case: #03028XXX Downgraded to Business Pro Completed 1/5/2026 email from XXX on that date included "As you requested, your original software subscription will be cancelled as part of this…
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Urgent Complaint – Continued Billing After Subscription Cancellation
Dear MYOB Support Team, I am writing to raise a serious complaint regarding the continued billing of my MYOB subscription. I cancelled my subscription several months ago and was informed that there would be no further charges. However, I have now received another billing/payment charge from MYOB. I have also tried…
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MYOB Customer Billing
I am literally at my wits end. I have had a direct debit in place to pay our MYOB subscription for the last 8 years. In April this failed and the frustration began. I raised a request for MYOB to investigate and now over 5 months later this is not resolved. I ended up paying via EFT for 3 months - something MYOB's finance…
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MYOB Business Insights – Incorrect Income Data
The issue can be reproduced as follows: Navigation: Home → View Insights → Dive into Details → What is Changing → Income → More Details Within the Income analysis, MYOB Business Insights is showing a substantially high-value quote as one of the main sources of income for the month. This is incorrect. The transaction…
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Invoices disappearing from Intray
I have uploaded a number of invoices today to the intray and they no longer show. What is going on? I am the only one using the company file so know that no one else has recorded these invoices.
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Refusing to cancel my subscription on time and making it hard to cancel and using deception
Subscription cancellation was request 27th of August 2026 over call which was not acknowledged via email and not cancelled via MYOB end . I called today 1 Oct 2026 and the number I was given to contact to cancel subscription I was told this is not the place to cancel and gave me another number and transferred call I was…
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Amending Invoices
Why can't I amend an invoice in AccountRight? Up until the past few days once an Invoice was written we could go in and change or add information but I noticed that yesterday I couldn't change the "description" on an invoice. WHY? This means if I want to change an invoice or I find an error or add more info to it before I…
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Myob Subscription Still Needed?
Hi, just an enquiry. Do I need to have a myob subscription to access a client's file, (they have given me user access to their myob file)? Thank you.
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Complaint!!!! MYOB customer services
I am extremely dissatified with myob customer serivces. For three consecutive days, I made more than a dozen phone calls trying to migrate the accounts of my three companies from PC version to the online version, Despite investing a significant amount of time, my issue remains completely unresolved. the phone number…
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Direct debit to pay MYOB not deducted.
Hello MYOB We pay our subscription by direct debit - and have done for years. I have just been into our MYOB account and have found that we are showing as having an overdue account. There are funds available, but MYOB have not deducted the amount owing to them. Is anyone else having issues with direct credits to MYOB?…
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Ideas Exchange August 2026 Summary
Hey everyone! Below is a round up of the top 5 most voted ideas in August. MYOB Business: * New layout of the Invoice screen is terrible! * Payday Super - being able to choose date of payment * Cluttered User Interface * Quotes - Insert Blank Row for Text Only * Link monthly MYOB subscription invoices MYOB AccountRight: *…
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Missing bank transactions in my banking feed
Hi I have a period of a weeks worth of transactions missing from the bank feed I’ve checked status and “get bank transactions “ to no avail I have confirmed with cross referencing against my “paper banking statement “ and myob report and it’s definitely missing- what do I do now ! Wait
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Overcharged subscription Fee
We are a small business with Account Right and one file in the cloud, and just got charged $660, and the usual fee is $165 pm. Submitted an online query about a week ago as did not want to wait 2.5 hours to speak with someone. There does not seem to be a way to send follow up queries for existing case numbers without…