Missing bank transactions in my banking feed

Question

Hi

I have a period of a weeks worth of transactions missing from the bank feed I’ve checked status and “get bank transactions “ to no avail I have confirmed with cross referencing against my “paper banking statement “ and myob report and it’s definitely missing- what do I do now ! Wait

discosyl · Answer

Mine is ANZ and I’m still waiting for this to be resolved since Thursday last week

Isaiah_C · Answer

Hi @FelicityM,

It sounds like the missing feeds may be related to the current CBA issue, where some CBA accounts are receiving transactions while others aren’t. You can always check our Bank feed updates page for the latest information, including which banks are currently affected.

You can also have a look at our guide on missing bank feed transactions. If the transactions are still missing after the next business day, it’s best to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can look into it further.

Regards,

Sai

FelicityM · Answer

Just out of interest, which bank are the missing feeds linked to?  We have an issue with CBA feeds at the moment.  Some CBA accounts are getting feeds, and other CBA accounts are not feeding in.