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Pay item total not updating

Robert_

On doing the weekly payrun this morning, when I changed the default ordinary hrs on a particular employee the total stayed as the default amount and did not change. I noticed this only because the net was different to last week with exactly the same hrs ,so was very lucky to pick up before updating and paying. Also it took an unusual time to complete the edit compared to previous pay runs.

I think MYOB should look into urgently as this has never happened previously

Thankyou for responding asap and hopefully not happening to other users?

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Accepted answers

Robert_

Thanks Isaiah for your prompt response

I reviewed the standard pay details for the employee and nothing has changed in the setup. You can close this post so will check next week

regards

Robert

All comments

Shella_A

Hi @LDL12,

Good on you for trying that workaround with Standard Pay and a fresh pay run, really appreciate the effort. It’s a pain when totals don’t update and the rate shifts after an update. If it’s still playing up, flick a message to our live chat team through our virtual assistant, MOCA, or pop a support ticket via My Account. Our team can take a closer look to it and help you get it sorted.

Cheers,

Shella

LDL12

I am having the same issue. Have changed nothing in my payroll and a couple of days ago created a payrun as usual and entered the hours as usual and it did not update the total. I actually have filed this with the ATO now and one of our employees noticed that the hourly rate had changed. Though nothing changed our end.

I went in to the Standard pay and all the same. So for a check I deleted the hours and rate in the standard pay. Then I created a new payrun and added the hours. It did not calculate. The hourly rate in the employee card is still the same.

I completed an update last week, so maybe MYOB you need to check this.

Robert_

Thanks Isaiah for your prompt response

I reviewed the standard pay details for the employee and nothing has changed in the setup. You can close this post so will check next week

regards

Robert

Isaiah_C

Hi @Robert_,

Thanks for flagging that. Really lucky catch on your part!

What you're seeing might be due to the Standard Pay settings on the employee's card file. Sometimes, if those hours or rates haven't been updated there, the pay run can still calculate based on the old setup, even if changes are made during the run. That could explain why the total didn't update as expected.

Here's a handy link that steps through how to review and update the Standard Pay details: Review standard pay details.

If things still seem a bit off after checking that, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount.