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How do I change ownership of my own file

RhondaMP

I've just been alerted by a friend of mine that I am not the onwner of my own personal MYOB Essentials file.

A few years ago, my accountant retired and sold his practice to another accountant that I didn't want to work with.

Two of the staff at my old accountant's office went out on their own and I gave them both access to my file as they were doing my tax.

The accountant of the new partnership has now sold out to the accountant that the previous accountant sold to.

The bookkeeper of the partnership has just informed me that I'm not the owner of my own MYOB file and I'm only listed as an advisor on it.

When the old accountant retired he transferred all of his clients over to the new accountant and it seems they have taken over ownership of my MYOB file.

Whenever I speak to my partner manager, she can never see my personal file and I guess this answers why she can't.

How can I change the ownership of the file back to myself?

I've tried deleting them but because I'm only an advisor on my own file, I can't take back ownership.

I'm really peeved about this as I have never given this accountant permission to view my file let alone take over ownership of it.

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Princess_R

Hi @RhondaMP,

That's totally not fair and you've got every reason to feel annoyed about it. No one wants their file ownership to changed without their knowledge. No worries, we’re here to help you sort it out and fix things up. You can totally take back the ownership of the file by filling out a change of details form. You'll need to complete the form, send it back to our team via email, and we’ll take care of the rest for you.

Cheers,

Princess

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RhondaMP

It's a bit like trying to cancel a subscription to MYOB.

Not helpful at all and takes so much time and effort.

I'm stil working through the process. There is a form to fill out but proving who I am as the owner of the file for 9 years is difficult. I have to get a full ASIC statement showing the names of directors to prove I am the owner of my own business and always have been. I'm a sole trader so there are no directors.

I'm almost to the point where I feel like reporting the accounting firm that stole my file. I'm not sure how that would stand with the TPB considering I have never been a client of the firm and never will be.

Karina009

Hi Rhonda

We are in exactly the same position and the forms don't seem appropriate for the change.

Our accountants also added themselves without permission.

Did you manage to sort out the problem and if so how?

Were you able to contact MYOB and have an actual conversation with someone?

RhondaMP

@Princess_R

Thank you.

Which form do I fill out. The change of ownership one requires the current unauthorised owner to fill it in as the vendor.

Also this Essentials file was a free file for me to use and I don't want to have to start paying for it now because somebody illegally took it out of my name.

Princess_R

Hi @RhondaMP,

Cheers,

Princess