Timesheet hours greyed out

Question

This is only happening for one employee, all other timesheets are fine.

I noted when starting to process pays that the timesheet hours didn't match. Coming up as 11.25 hours, when timesheet is for 25 hours. Looking back into his timesheet, hours area greyed out.

Timesheet dates and Process payroll dates are correct (week 16-22 June).

I know I can manually change the number of hours he is being paid to 25 if I continue to process as usual, but I want to make sure this is not going to have a detrimental effect somewhere in the background?

Can someone please explain why this is happening? I looked at historical cases of similar, but the answers didn't make much sense to me.

Thanks

Carolyn

SY Process payroll 16-22 June.jpg

SY Timesheet 16-22 June.jpg

Doreen_P · Accepted Answer

Hey @KiwiCaro,

Handling timesheet discrepancies can be a bit of a head-scratcher, especially when it’s just one employee causing the hiccup. No worries, here are a few areas to check that should help get things on track:

* Employee’s Standard Pay. Have a look at the Standard Pay to ensure there aren’t any pre-entered hours under "Base Hourly" that could be reducing the hours imported from the timesheet. You can check this link for more info.
* Start Day of the Week for Timesheets. Confirm that the first day of the week is set up correctly for your timesheets. This can be reviewed and adjusted under Setup > Preferences. Make sure to view click on this link for steps.

As for greyed out hours on timesheets, this typically signals that the hours in question have already been processed in a past pay run. With manually adjusting the hours when processing pay, this'll not create any issues in the background. If the workarounds above don’t fully resolve the issue and the timesheet hours are still out of sync, it’s a great idea to reach out to our team. You can reach them on Live Chat via our virtual assistant, MOCA.

Cheers,

Doreen