Direct Credit payment via MYOB Payby online payment - not showing on reconciliation

Andybee1234

I have received a payment via MYOB Payby (so allocates payment automatically), and its showing on my bank statement.

The payment is NOT showing up on the reconciliation page - even if pull the date area out until today.  It does however, show up on the Online Payment area.  Payments before that particular one, and after are also showing up.

 

Ideas? Can't reconcile until it's sorted.

Doreen_P

Hi @Andybee1234,

 

Since your payment is popping up in the Online Payments area but not on your reconciliation page, have a squiz at the account you’re using in the reconciliation window. Sometimes that payment sneaks into the wrong bank or clearing account, or it might’ve already been reconciled. If it turns out the transaction’s already been ticked off, you’ll just need to undo the reconciliation for that one. 

 

Cheers,

Doreen