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Year End Finalisation

Sally2025

we have tried balancing our year end and it is out for 2 employees. their YTD reports are less than what they should be, however when we go back further in the year the YTD reports are correct for what they should be. this is putting our total wages and super on the year end finalisation out.

how do we fix this to be able to complete the finalisation?

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Accepted answers

Sally2025

I have figured it out, you need to send an "update event" as this will refresh the STP brain and then it balanced.

if you have lock periods turned on or cost centres required you may need to deselect these first while you do this

Send Update Event

Single touch reporting screen
STP reports tab
Select correct financial year
Click on “send update event”
Enter your details
Click send

hope this helps others

All comments

KerrieLee

OMG thank you Sally it worked. You have made my day. Myob experts could have told me that two weeks ago & not put me through all that stress

Sally2025

I have figured it out, you need to send an "update event" as this will refresh the STP brain and then it balanced.

if you have lock periods turned on or cost centres required you may need to deselect these first while you do this

Send Update Event

Single touch reporting screen
STP reports tab
Select correct financial year
Click on “send update event”
Enter your details
Click send

hope this helps others

KerrieLee

Yes I have the same problem & it seems there are others

MYOB have sent me information that is useless as what they say to do doesn't exist in my employee record & then they don't reply for days. I am so frustrated I am thinking of phoning the ATO & making a complaint about them. I just want someone to phone me & talk through the solution as online emails is not working