Cant Delete or reverse payslip

Question

New MYOB file. Payslip was recorded before STP was setup, knowing that I could delete the payslip and re-record as that was my experience not too long ago. Has something changed? Are we not able to delete payslip or reverse payslips even though there is no STP and no super setup?

Princess_R · Answer

Hi @kikidedes,

There haven’t been any changes to how you delete or reverse a pay slip, the process is still the same as outlined on this link. If you haven’t set up STP or superannuation, that alone won’t stop you from deleting or reversing a pay slip. The only time you’re unable to do this is when that payment has already been processed through a Pay Super transaction. A couple of other things to check are if the transaction might be in a closed financial year, or you might not have the right user permissions to make those changes.

If you’re still having trouble after checking above, you can directly connect with our team on live chat via our virtual assistant MOCA or create a support ticket through MyAccount. That way, we can take a closer look and help figure out what’s causing the issue for you.

Cheers,

Princess