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STP not matching Reports

ericham122

Hi, I processed payroll for the last quarter in 24/25 and later went to confirm STP 2 was correct. All the entries I did today showed a from - to date of 30/06/25, a payment date of 30/06/25 and $0 for Gross and PAYG. Tried to send an update, no change. All previous entries and those done today show Accepted and no error codes. Strangely the Gross Total and PAYG total in the Finalization Report are correct. Anyone know why this is happening?

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Accepted answers

Doreen_P

Hi @ericham122,

When the pay date on your bonus is before the date you processed the pay run, it's being treated as an update event, which usually means it gets sent off as zero in the STP report. There's no need to worry as long as your payroll reports look spot on and the right totals are showing in your ATO portal.

Cheers,

Doreen

All comments

Princess_R

Hi @Telfer,

Thanks for checking in. We can’t give definite answers without the full context but here are a few quick pointers based on your post. If your STP report is showing $0 amounts, that means it’s an Update event. It sends the latest YTD totals, so the event itself shows $0 instead of the per-pay figures. That’s usually for the reason @Doreen_P mentioned above. For the two pays that “won’t send,” you don’t need to reverse them unless the pays themselves are wrong. First, try sending them again from the Payroll Reporting Centre. If they still won’t lodge, click Send update event for the payroll year to push the correct YTD totals to the ATO. Only reverse/re-enter if the original amounts or dates are incorrect.

As for the hundreds of bank entries, please jump on live chat via our virtual assistant MOCA, or log a support ticket through My Account, so we can take a closer look at what’s happening on your end and help accordingly.

Cheers,

MYOB

Telfer

I process one pay and it picks up every other employee and sends out O for the ATO. Hundreds of entries in my banking now.

Two pays will not send, do I have to reverse them and do them again ?

ericham122

Many thanks Doreen.

Doreen_P

Hi @ericham122,

Cheers,

Doreen