SGC contribution not received by employee SMSF and not received back from the bank.

Question

Good Afternoon

I received an error message when sending the June 2025 SGC payments via MYOB that an employee's SMSF ESA was incorrect. I have contacted the employee for the correct details and re lodged their June SGC.

However the employee is advising that they have not received any SGC payments since the fund started in June 2024, although I have been lodging payments monthly and the bank account details have been correct.

The bank has not returned any of the contributions so the payments are going somewhere.

Is there anything I can do from the MYOB end to find where the payments have gone?

Thanks

Terri

Isaiah_C · Accepted Answer

Hi @Terri520,

Hey there! We've just sent you a private message with the steps to get this sorted. You can check it by clicking the little envelope icon up on the top right. Give it a look and shout if you need a hand.

Regards,

Sai