STP error report - Something went wrong

YML

I have done my EOFY finalisation, and all but one of my employees is showing as ticked for Final Indicator.

 

Single employee will not process, showing as

Have tried refreshing, have tried different browser, have tried different days, have asked accountant to try, all with same error report.

 

Earl_HD

Hi @YML,

Thanks a ton for sharing that screenshot! That “Something went wrong” message usually pops up if there’s a zero sitting in the RFBA ($) or Section 57A ($) field, or if the RFBA checkbox is ticked when there’s no amount.

Here’s a quick fix:
 

>  Check RFBA ($) and Section 57A ($) for any zeroes and completely clear them—just leave the fields blank if there’s nothing to report.

>  Make sure the “Reportable fringe benefit amounts (RFBA)” box isn’t ticked if those fields are empty.
 

Once you remove those zeros and untick the box, try finalising again, it should go through this time! 

Just in case the issue remains the same, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl