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Trouble allocating transactions in bank feeds

rebeccalk

We have two unallocated transactions and everytime we try to allocate them to the relevant account, the system comes up with an error saying "something went wrong, please try again later or refresh your browser". Anyone else with this issue?

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NikkiH

my product idea would be very helpful in this situation! Warning | MYOB Community

KirstyQtown

We have the same issue - so frustrating!

Has anyone had a resolution yet?

Alli24

Myob are aware and working on it.

danaew

I've been having the issue for a couple of days now.

Triggs

Yes having same issue so can't all be our browsers??

Alli24

Just FYI, it will not let me manually match if it has already auto matched to categories. I can manually match invoices.

Isaiah_C

Hi Everyone,

Thanks for letting us know and sorry about the inconvenience here. We're aware of the "something went wrong" error when allocating bank feed transactions, and our team is already onto it and working to fix it as soon as possible. While we get this sorted, you can manually match the transactions as a workaround so things don't grind to a halt. You can also check our Status Hub for the latest updates.

Regards,

Sai

NikkiH

looks like its not just us...Status Page is saying its working on it

Brucefergle67

same issue

NikkiH

I'm having the same issue - so I'm guessing MYOB is having issues this morning.

zzriley12

Having the same problem

Isaiah_C

Hi @rebeccalk,

That error message can be a bit of a head-scratcher. Let's try a few things to get those unallocated transactions sorted:

First up, give your browser a bit of a spring clean. Clear the cache and cookies, and maybe even try a different browser just to see if that helps. Also you can try these:

1. Check if the transaction is reconciled and has payment associated to it and first undo reconciliation and delete the payment - Now try to delete the transaction.

2. Open the transaction from “Find Transaction” tab and try to delete it.

3. Open the transaction from “General Ledger” report and try to delete it.

4. Check if the invoice has a surcharge transaction line, indicating an Online Invoice Payment surcharge . If it does use Find Transactions to find the related surcharge and delete this first. You will then be able to delete the original transaction.

Still no luck after all that? Best to have a yarn with our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount so they can run the necessary scripts behind the scenes.

Regards,

Sai