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Changed login email and now getting an error

Robbocj

Hi,

I changed my login email address in my.MYOB and now when I try to login to MYOB Business I get asked to "Link a User ID to your MYOB account". I try to link to my new email address and I am getting this error message.

I have tried a different browser and cleared my cache with not luck. Has anyone else faced this issue?

Thanks

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Accepted answers

Robbocj

Hi Earl,

I solved my issue. When I got to the "Link a User ID to your MYOB account" screen I logged in as "Admin" and left the password blank.

Thanks

Robbocj

All comments

Robbocj

Hi Earl,

I solved my issue. When I got to the "Link a User ID to your MYOB account" screen I logged in as "Admin" and left the password blank.

Thanks

Robbocj

Earl_HD

Hi @Robbocj,

Really appreciate you giving those troubleshooting steps a go! Since you’re still running into the same error when trying to link your new email, the best next step would be to reach out directly to our team. They’ll be able to dig a bit deeper and help get everything sorted for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl