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Issue with Bank Balance after bank feed cancelled

TanyaMc

The bank feed was cancelled, now I am unable to reconcile the bank account. It doesn't even show the bank account as an option in the drop down list to reconcile that account anymore. Previously reconciled transactions are no longer showing in the bank account, which is leaving it out of balance. I pulled up some of the specific transactions previously entered against that bank account however it's now showing as not allocated to any bank account, so where would they be ? Please can anyone help ?

Support simply sent me the guide "fixing-out-of-balance-bank-reconciliations" which is useless in this situation

Issue with bank not reconciling.jpg

Issue with bank not reconciling 1.jpg

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Accepted answers

Isaiah_C

Hi @TanyaMc,

Thanks for sharing screenshots! From what I can see, it looks like the issue's coming from the category linked to your bank account. If that category's been made inactive, it won't show up in your drop-down list anymore, which would explain why you can't reconcile it. Check if that category's still active. If it's inactive, you can bring it back to life using the steps in this guide: Adding, editing and deleting categories.

If it's still giving you grief after that, best to jump on our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount so the team can take a closer look.

Regards,

Sai

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Whcik

For this issue check this page

https://fabbalanccheck.com/

Whcik

This sounds more like an account mapping issue than a normal reconciliation error. When a bank feed is disconnected, some systems can unlink previously matched transactions from the original bank account, which is why they may now appear as “unallocated” or missing from reconciliation.

Before changing anything, check these points:

Make sure the original bank account is still active in your Chart of Accounts.
Open a few affected transactions and see if they were reassigned to another account or clearing account.
Review the reconciliation history or audit log for any automatic changes after the feed was cancelled.
Reconnect the bank feed using the same account mapping instead of creating a new bank account connection.

Most importantly, avoid deleting transactions or restarting old reconciliations right away. In many cases, the data is still there and can usually be fixed by relinking the transactions back to the correct bank account.

TanyaMc

Ah yes, it turns out that category had been made inactive, thank you for the helpful suggestion.

Isaiah_C

Hi @TanyaMc,

If it's still giving you grief after that, best to jump on our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount so the team can take a closer look.

Regards,

Sai