Unable to send your email. Remove any HTML code and try again.

Question

Can anyone please help me with this error. I'm trying to invoice regular clients, so nothing has changed on my side

Shella_A · Answer

Hi @Elesha7,

The "remove any HTML code" message is actually a built-in security step on our end, just to keep customers safe from dodgy links or sneaky malicious content. Best way around it is to make sure your email content's all plain text. No images, colours, links or tables. Easiest trick is to copy what you've written into Notepad (or any plain text editor), then copy it back into the email message field in MYOB. That'll strip out any hidden formatting that might be sneaking in.

If you've done that and it's still being a pain, no worries, jump on our live chat support through our virtual assistant MOCA, or submit a case via My Account and the team can double-check what's going on for you.

Cheers,

Shella

Elesha7 · Answer

Hello,

Has this been resolved for you?

I am having the same error come up, out of all out MYOB users in the company its only my log in that is unable to send an invoice via MYOB.

Thanks :)

TASQld · Answer

it's a business lite product