apture app not so in myob assist. Will this feature become available?
I could capture numerous images to send as one file to the in tray in ‘Capture App’ doesn’t seem to be available in the new myob assist app. Will this feature be added to the app?
Hey all!
Our latest version of the new MYOB Assist app has been updated to include multipage capture for receipts and invoices. Thanks for taking the time to share your feedback and your patience whilst we worked to improve.
@ AmandaMYOB - Could you please explain the process to do this? My MYOB Assist app hasn't changed and will only capture 1 image at a time.
WHAAT??!! This is ridiculous! Why fix something if it ain't broke MYOB. Are you trying to create more work for us instead of streamlining? You can tell this was created by people who don't use the app and it has been rolled out without consultation. Also, now that I have downloaded the MYOB Assist app I can't seem to use the old capture app - how frustrating
I can't work with this new app if they don't allow multiple page expense uploads. I work remotely and nearly every one of our supplier's invoices are two pages long (some even more). Our stock is collected by our driver on the road and his job is to photograph the invoice/s enclosed in each box (via capture) and send to me. I use this not just for invoicing on MYOB, but also to receive all items into stock individually. We have a live stock system so this is imperative to get it right. This app is entirely useless to me if you change it back to one page only. It would be incredibly disappointing if this function isn't added back.
Will this be done before the Capture App is retired? It’s a very important part of the feature to save on time and workload.
Multi page capture definitely needs to return and FAST. The old capture app used to be rubbish (I found) at detecting the amount on an invoice and would frequently confuse it with other numbers on an invoice. So the way around this was to take a picture of the eftpos receipt stapled on top then any other receipt ie: the A4 tax invoice. But now data matching multiple files in uploads will take longer having to look for multiple files to match. What another myob **bleep** up. BTW - Attempted to use capture iOS but it won’t let me.. grrh..
Hey everyone ( @Rachy @countrycoffee @bowlersparadise @EibachAU @MrBlob197 @CarenH-J )
Our team are working on a Multi-page Capture feature for the MYOB Assist app. At this stage I don't have a definitive time frame however I will make sure to come back to this post with an update as soon as I have more information.
In the meantime, existing users of the old Capture app can continue using it. Or you can take multiple images and upload them to your file. Once sitting in your Uploads, you'll be able to apply them to the same transaction.
Can’t believe they took away this option. It wax a game changer. So much for less clicks now we have to add pages individually 🤦♀️
Please fix this as a matter of priority. 🤞
@AmandaMYOB
This "solution" does not work for the intray capturing and pre-filling the invoice information. The whole idea of the capture app and the intray feature is to save time not make things more convoluted.
Hey @MrBlob197
The MYOB Capture app relied on a deprecated API — think of it like a rusted old tool that technically still works but isn’t safe or supported anymore. To ensure customers continue to have a reliable experience, we moved away from it and released MYOB Assist.
Multi page invoice capture is essential. Does anyone that designs or alters this software actually use it or have experience running a business or various types of businesses ?? The capture app works fantastic WHY are you removing it ??
I’d like an explanation.
Looks like this feature has gone backwards
Are you saying, that in the new MYOB Assist Capture, you cannot scan page 1, then select 'another page' option, and continue to scan page 2, page 3 etc from the same invoice.
So now, it all goes into the tray as single pages, and we have to now manually add each additional page to the one supplier invoice, that is so time consuming and just not an option.
You surely are not serious you did not keep that option in the new app, this is what made it better than others.
It would be great to have this feature added to the myob assist app as it was so useful in capture
I would like this feature back too
Hey @Jules2025
Thanks for your feature suggestion. I'll pass it to our product teams to consider for future improvements.
As a workaround, you can take multiple images and upload them to your file. Once sitting in your Uploads, you'll be able to apply them to the same transaction.
Self-help & Learning
Level up your skills and find answers across all MYOB products
Help Guides
MYOB Academy
