Working time is doubled in payroll run

Question

I am new to myob. I have a problem on payroll. I recorded 16 hours per week in the timesheet. However, in the payroll run section, it automatically changes the monthly total hours to 128 which is doubled as I input.

Is there any setting I need to change to avoid this?

edwardchen89 · Answer

Thanks Shella. I have checked the settings, but the problem is still there. I will contact the support for further help. Thanks for your replay.

Shella_A · Answer

Hi @edwardchen89,

That doubling hours in the pay run usually comes down to a mismatch between the pay cycle and the timesheet setup. I suggest to check the employee’s pay cycle (weekly vs monthly), confirm the timesheet units are in hours, and make sure there’s no pay template auto‑adding extra hours. You can check this link for the guide on setting up payroll. If figures are still doubling up, give our live chat team a buzz via our virtual assistant MOCA, or by submitting a support case via MyAccount. They can dive deeper into this and help you resolve the issue.

Cheers,

Shella