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New MYOB App doesn’t accept text entered on computer

professormac

If I enter an invoice on my computer, when I go to edit it on the new MYOB App, I get an error that certain text characters aren’t allowed. I have to go and edit each field laboriously before I can save the invoice. Please fix this bug.

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professormac

It appears to be fixed for me. Thanks for the update!

MYOBAssistPM

Hi @Liam_B can you please try running an update of the app on your phone and let me know if you're still experiencing this issue?

AmandaMYOB

Hey @Liam_B

We are looking into a fix for the special characters error experienced when entering invoices in the MYOB Assist app. I don't have a definitive time frame as to when this fix will be released, but I will make sure to keep you all updated here as soon as I have more information.

Liam_B

Hello @AmandaMYOB, I have been having this issue as well and its very frustrating. I know its not my business name as its just "The Easy Club" but maybe its my notes where i add my Terms & Condition and/or description but never an issue on the web browser. When will this issue be fixed and is your recommendation constantly re-write my terms & Conditions/Description without punctuation or special characters until it works and doesn't highlight what is the issue? That seems extremely unreasonable with my information and layout i need to provide for clients and myself.

Thank you.

professormac

Still occurring

Earl_HD

Hi @professormac,

Thank you for raising this. Are you still experiencing the issue? We’ve encountered this before and managed to fix similar cases. If it’s still occurring, please reply with a screenshot so we can take a closer look for you.

Regards,
Earl