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Purchase Invoice emails Automatically from outlook inbox to MYOB in-tray being rejected

MichBrown

Morning all

I have an issue with emails forwarded from my outlook to myob intray -

"Your message wasn't delivered because the recipient's email provider rejected it." which means missed invoices etc.

I today have roughly 50 invoices have been rejected I have to bring across manually.

How do we fix this please as this is the worst it has ever been

Thanks

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Doreen_P

Hey @michaelhhh,

When you’re sending the email manually, make sure to use Forward to rather than Forward as attachment. The attachment option can cause the In Tray to reject the email, particularly when Outlook rules or auto‑forwarding are involved. If switching to Forward to doesn’t do the trick and the emails are still being rejected when sent automatically, the best next step is to reach out to our team so they can take a closer look. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen

michaelhhh

I am experiencing the same issue.

If I send the email myself it works fine.

If Outlook sends it due to a rule or auto-forward on the email account, the In Tray rejects it.

Shella_A

Hi @LouD,

Bit odd if your purchase invoices showing sent but not hitting your In Tray. If you’ve double check their email address and its giving you the same issue. Best shot is to give our live chat a buzz via our virtual assistant MOCA or lodge a support request at MyAccount and will help you sort it out.

Cheers,
Shella

Mel_Cabs

Morning, there is another thread with many businesses that are experiencing the same issue. Myob are apparently looking into this issue. In the meantime to combat this you can remove everything below the email in the footer and forward to your Myob in-tray. OR Drag the pdf file from the email straight into the Myob in-tray. (it helps to have a split screen so you can see it uploading) I hope that helps

Invoices from 1 supplier not in In Tray | MYOB Community

LouD

I'm also having trouble emailing invoices to the in tray. I've double checked the MYOB email address. I have the emails sitting in my sent items but they're not making it to the In Tray. I'm having to save them to the desktop then add from the In Tray.

Emails were working fine last week so I'm not sure what's going on.

Earl_HD

Hi @MichBrown,

Thanks for the details. In this case, we recommend reaching out to our team, as the email you’re sending from might be blacklisted. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl