Invoices from 1 supplier not in In Tray

The problem is not rectified.

I still have this one supplier whose emails I cannot forward directly to the In Tray and have them show up.

I can drag and drop their invoices from their emails, or forward the email after deleting the body of the email and sending the pdf attachment only but that is beside the point, I shouldn't have to do this.

Hoping someone from MYOB looks at this thread and takes things seriously as this has only begun happening in the last couple of weeks and finding our own work arounds is not good enough.

Experiencing the same issue, and it’s escalating—last week it was one supplier, now three. Support’s suggestion to “for now you can drag and drop” isn’t workable. I deal with hundreds of emails weekly and have no way of knowing which supplier's invoices aren’t forwarding. Dragging and dropping 100+ invoices a week is impossible. This has been going on for over a week—urgent resolution is needed.

Over the last 2 days - we are having the same issue.  I have forwarded - but they are not appearing in the in tray. 

Mel-Cabs,

Can you drag and drop the attachment from Outlook to the In tray?

That is what I have been doing. But it's not ideal.

Dani

This is certainly not ideal - time consuming.  I just forward type accounts and it should be in the tray.

This is how it should work.  I have forwarded several this morning and it appears to be working.  Only time will tell.

I have just spoken to the tech support as I was not happy with the response times.

I have been told that moving forward - when sending your invoice to the tray - you need to delete the body of the invoice first including the signatures and then send the invoice.  I have tried this twice and it appears to be working.  Good luck.

Hi Vector and MelCabs

I have discovered this morning that if I delete the body of the email before forwarding, so leave just the pdf attachment, it will show up in the In Tray.

Hope this may work for you.

Hi profixp2020

I totally agree that it's not good enough, just passing on what has worked for me in the mean time hoping to help others.

My invoices only appear in my tray if I delete all the body of the invoice and then send.

I have spoken to MYOB and the response I got was.,

We are aware of the problem, and we have our technical team on it.  There is no resolution yet.

Apart from my call - I have not received anything more.

Has anyone had a solution yet?

I still can't forward invoices from this one supplier without having to delete the email body or drag and drop the attachment to the intray. MYOB, you know this is a problem, how about keeping us informed of where you're at with fixing it?