Forum Discussion

DaniGW's avatar
DaniGW
Experienced User
7 months ago

Invoices from 1 supplier not in In Tray

I receive invoices to my Outlook email and forward them to our MYOB In Tray. In the last few days, emails from 1 supplier only are not showing in the In Tray. They show in my Sent items in outlook.
Vector's avatar
Vector
Experienced Cover User
7 months ago

Over the last 2 days - we are having the same issue.  I have forwarded - but they are not appearing in the in tray. 

  • DaniGW's avatar
    DaniGW
    Experienced User
    7 months ago

    Hi Vector and MelCabs

    I have discovered this morning that if I delete the body of the email before forwarding, so leave just the pdf attachment, it will show up in the In Tray.

    Hope this may work for you.

    • profixp2020's avatar
      profixp2020
      Experienced User
      7 months ago

      Hi DaniGW

      Is this supposed to be the permanent solution or will the issue be resolved?  If it is permanent solution it really isn't satisfactory!

      • DaniGW's avatar
        DaniGW
        Experienced User
        7 months ago

        Hi profixp2020

         

        I totally agree that it's not good enough, just passing on what has worked for me in the mean time hoping to help others.

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