Reversing accidental payment

RomF

I’ve accidentally applied a manual "Record Payment" to the wrong invoice instead of the one i was supposed to record it against. Could someone please guide me on how to reverse this, so the vendor can make the payment on the invoice?

At the moment, when I try to send the invoice, it shows as $0 due.

Thank you!

 

SupportNoteGuy

Hi @RomF - thanks for the question!

 

It's easy to delete the invoice payment - just open the invoice then click the payment reference number (at the bottom in the Activity section). The payment will open and you can then click Delete.

 

Here's a help topic that explains this process in more detail: Deleting a customer payment.

 

I hope this helps!

 

Adrian